General Provisions These Terms of Service govern the access to and use of the website www.hopperarc.com and the services provided by HASHBANE INTERACTIVE LIMITED, a company registered in New Zealand (Registration Number: 8163578; NZBN: 9429049041842), with its registered address at 11 Atalanta Way, Beachlands, Auckland 2018, New Zealand. By accessing this website and participating in our interactive services, you acknowledge and agree to be bound by these conditions, which comply with applicable regulations in New Zealand and the European Union.
User Eligibility & Service Access Our interactive services are offered primarily to users within the European region. By using our website, you confirm that you possess the legal capacity to enter into a binding agreement and that you will utilise our services in accordance with local and international statutes. We maintain full internal control over the configuration and delivery of our digital content.
Right of Withdrawal (European Consumers) In accordance with European Union consumer protection directives regarding distance selling, consumers residing in the European Economic Area possess a statutory right to withdraw from their transaction.
Withdrawal Period: You are entitled to a period of 14 calendar days from the date of initial access or receipt of the service to exercise your right of withdrawal without providing a specific justification.
Notification: To exercise this right, please notify our administrative team via email at Game@hopperarc.com within the 14-day window.
Service Quality & Remedy Framework We strive to provide functional and consistent digital experiences. Should you identify a defect or inconsistency within our interactive services, we offer the following remedy framework:
Evidence of Defect: In the event that a service or digital item is encountered with a substantial defect, you are requested to contact our support team at Game@hopperarc.com within a reasonable timeframe.
Support Process: To expedite your request, please provide clear documentation, such as a photographic representation or a detailed description of the observed issue.
Remedy: Upon verification of the submitted evidence by our administrative team, we will conduct a review to determine the appropriate remedy, which may include a full refund of the transaction or the provision of a corrected service replacement. Physical return of defective items is not required for digital service issues.
Limitation of Liability Our organisation operates in accordance with the laws of New Zealand and the European Union. To the maximum extent permitted by applicable law, our total liability for any claim arising from the use of our services is limited to the amount paid for the specific service concerned. We maintain rigorous internal standards for the management of our operations and aim for continuous availability of our interactive content.
Governance & Jurisdiction These terms shall be interpreted in accordance with the laws of New Zealand. Any disputes arising from the use of this website or the provision of our services shall be subject to the jurisdiction of the relevant courts in accordance with established international private law rules.
Correspondence All formal inquiries regarding these terms or your account status should be directed to our official administrative contact:
Company: HASHBANE INTERACTIVE LIMITED
Email: Game@hopperarc.com
Telephone: 64 99506550
Address: 11 Atalanta Way, Beachlands, Auckland 2018, New Zealand
We use cookies to ensure that we give you the best experience on our website. If you continue to use this site we will assume that you are happy with it.
