Who operates this website? The website www.hopperarc.com is entirely owned, operated, and managed by HASHBANE INTERACTIVE LIMITED, a legally registered corporate entity established under the laws of New Zealand with company registration number 8163578 (NZBN: 9429049041842). Our registered corporate address is 11 Atalanta Way, Beachlands, Auckland 2018, New Zealand. We provide interactive web-based recreational games, specifically vertical jumping digital entertainment services, tailored for consumers within Europe.
Which payment methods are accepted on your website? To complete your transaction smoothly, our billing system accommodates a variety of established international settlement methods. You can securely settle your orders using:
Major credit and debit networks, including Visa, Mastercard, and American Express.
Integrated digital wallet solutions, specifically Apple Pay and Google Pay.
Recognized alternative digital wallets available at the checkout stage.
All transaction parameters are handled using standard cryptographic validation protocols to maintain data confidentiality during transmission.
How are my orders processed and fulfilled? Our organization retains comprehensive internal management over our entire operational pipeline and service deployment. Every order or account subscription initiated on this website is supervised directly by our internal personnel. From data configuration to final service availability, all workflows are conducted within systems under our direct oversight. This enables us to maintain complete supervision over processing timelines and service delivery before access is provisioned to our international clientele.
What is the cancellation policy for European residents? In strict accordance with European Union consumer protection directives regarding distance contracts, consumers residing within Europe possess a statutory Right of Withdrawal.
You are entitled to cancel your transaction within 14 calendar days from the date the purchase is concluded or digital service access is initially provisioned, without providing any justification.
To exercise this statutory right, you must transmit a clear, written notification to our administrative support team via Game@hopperarc.com within the designated 14-day window.
What should I do if my digital item is deficient or corrupted? We aim to provide functional and reliable digital entertainment content. However, if the digital item or service access you receive is found to be deficient, corrupted, or non-functional, you are fully covered under the following remedy framework:
Contact Support: Please contact our dedicated customer support team via email at Game@hopperarc.com as soon as you notice the issue.
Provide Evidence: Within your email correspondence, please include objective evidence of the fault, such as a photographic capture, screenshot, or detailed error log demonstrating the operational deficiency.
Resolution: Upon verification of the submitted documentation by our internal administrative team, we will process an appropriate remedy without delay. Eligible cases will receive either a complete financial reimbursement of the order value or a functional replacement of the digital service.
How can I contact corporate support? For formal legal notices, account enquiries, or corporate correspondence, please reach our administrative office via the following verified contact channels:
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