General Principles This Refund & Cancellation Policy outlines the structured frameworks for order cancellations, transactions, and eligible remediations for services acquired via . All operations and corporate policies maintained by HASHBANE INTERACTIVE LIMITED (Company Registration Number: 8163578; NZBN: 9429049041842; Address: 11 Atalanta Way, Beachlands, Auckland 2018, New Zealand) are executed in strict conformity with the statutory consumer protection acts of New Zealand and the European Union.
Statutory Right of Withdrawal (European Union Consumers) In full alignment with European Union consumer legislation governing distance sales, consumers residing within the European territory are granted specific statutory options regarding contractual cancellations:
The Withdrawal Period: You possess the right to cancel your transaction and request a reversal within 14 calendar days from the date the purchase is concluded or digital access is initially provisioned, without the necessity of providing a specific justification.
Notification Procedure: To exercise this legal right, you must submit a clear, written statement expressing your intent to cancel via email to our support team at Game@hopperarc.com before the 14-day window expires.
Deficient Services & Quality Remediation We operate complete internal oversight over our entire service delivery and data configuration setup to maintain operational consistency. In the event that a digital service or interactive item is found to be deficient, corrupted, or non-functional upon deployment, consumers are protected by the following structured recourse:
Evidence Submission: The user must contact our dedicated administration via Game@hopperarc.com. To help our internal team process your request efficiently, you must provide formal evidence of the fault, such as a photographic capture, screenshot, or descriptive error log illustrating the operational deficiency.
Remedy Options: Upon formal verification of the submitted documentation by our staff, we will arrange for a prompt resolution. Valid cases will be eligible for either a full financial reimbursement of the transaction value or a functional replacement of the digital service, handled directly without unnecessary delay.
Settlement Channels & Reversal Mechanisms When a financial reimbursement is approved by our administration, the transaction reversal will be executed using the exact payment method utilized during the initial checkout stage. Our billing system accommodates reversals back to the following valid instruments:
Major international payment networks, specifically Visa, Mastercard, and American Express.
Integrated digital mobile applications, including Apple Pay and Google Pay.
Designated digital wallets confirmed during checkout.
Please note that standard banking processing cycles apply once a reversal is issued. The timeframe for funds to clear and appear on your statement depends on your local issuing financial institution.
Administrative Contact For inquiries regarding cancellation notices, transaction status, or verification submissions, please contact our corporate office:
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